Theft Claims

What to Expect when Filing Theft Claims

If you have been the victim of theft, it can seem a little overwhelming. Not only do you feel violated but you will have to jump through a few hoops to be reimbursed by the insurance company. Filing your theft claims should definitely be a top priority for you. But, what should you expect from the process?


  • You’ll Need Documentation - When you file any type of insurance claim, documentation is always a top priority. Gather all the information you possibly can about the stolen items so you can be ready when the adjuster asks you for it. This will save you time and stress later.

  • The Visit - The insurance loss adjuster will usually come to your home or the scene of the theft to take stock of the situation. Any physical damage will be assessed and you may be asked a few questions. Make sure you do not say anything that could harm your case--the adjuster can always use your words against you.

  • Waiting - After the inspection, you will be “waiting.” The insurance company may take quite a bit of time to determine exactly what they think happened and what type of reimbursement is appropriate. If you have questions about the process, don’t be afraid to make a phone call and ask for details about the status of your case.


Remember, the insurance loss adjuster that will come out to check on things from the insurer does not work for you, he or she works for the insurance company. That means that your best interests may not always be the top priority. Having someone work for you, who has your needs in mind is a great idea. If you’re in or around El Paso, reach out to us at A Quest for Public Adjusters. We will be glad to help you through this difficult time.